Terms and Conditions
All products offered through the APCPERTH website come with warranties from the original manufacturers.
APC Perth will provide guarentees in accordance with the Australian Consumer Law. For more information regarding Australian Consumer Law please click here.
APC Perth is not obliged to provide refunds if you change your mind or if you have selected the wrong product.
LOSS OF DATA
APC Perth does not accept any responsibility for any data loss caused by the product purchased from us.
Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.
SHIPPING
Shipping charges apply to all orders placed. Our shipping cost is calculated on the weight, volume and delivery post code for every order. Shipping and dispatch times on our website are indicative only. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.
We only use person-to-person delivery services (i.e. Where the recipient must sign for the delivery) to ensure orders can be tracked all the way through to delivery. For certain orders (i.e. as determined by our fraud prevention policies), we may also request for the courier to verify the identity of the recipient.
Loss and Damage
Signing for Delivery - The customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.
- Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage). POD should only be signed once the goods have been inspected as a clean signed POD will void any insurance against loss or transit damage.
- If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.
Additional Fees and Charges
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.
RETURNS
Statutory Rights
No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.
Refunds
Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements.
In Warranty Services
Customers having difficulty with APC products should attempt to solve those problems through APC's Technical Support Problem Escalation Process.
- Look for a solution in APC's Technical Support Knowledge Base
- Contact an APC Technical Support Engineer on-line
- Contact an APC Technical Support Engineer via phone
In-warranty service programs cover problems as defined in the user's manual of installation and operation. For in-warranty service, customers have several options. Please refer to the owner's manual of your product for individual length of warranty.